ECommerce,
the new business buzzword has seen many takers recently. Most big companies
have jumped into the band wagon of selling online and the results have greatly
added to bottom-lines. Along with their success, Ecommerce solutions have also
evolved over this period and today, there seem to be infinite number of solutions
to enable a website with ecommerce capabilities and payment gateways that
include credit card processing and other online payment gateways. Basically e-commerce
websites can be enabled to accept payments in two ways:
- Accept online payments via a own
Internet merchant account.
- Accept credit cards online
through a third party payment processor.
The cost
and levies of an ecommerce enabled website are numerous. All the relevant
costs are not listed at a single place making it thoroughly confusing and
stressful exercise to estimate or see. Membership fee, gateway fee, transaction
fee, statement charges, variable transaction fee etc.. and the list goes on. Keeping
track of costs and periodic payments are a source of regular logistical
headaches.
In a
typical situation, internet merchant accounts are provided through an acquiring
bank that will let you accept credit cards, and in some cases, other types of
payments, online. Like any other business, advantages and disadvantages are a
part of the online payment systems and credit card processors.
Advantages
are to have direct control of the payment processing system along with all
risks involved and disadvantages are to do with security, mechanics and
logistics of responsibility of the process.
The
advantages of having a Merchant Account or other Online Payment Systems:
* Customer
advantage - Online merchant accounts facilitate a customer to send payments
without the hassles of writing and sending a check. This reduces order
processing time.
* Functionality
- Internet payment processors tend to enable the website to act as a direct-sales
generator than just being a lead-generator or an online brochure.
* Direct
sales channel - Credit card processors tend to help your website to add the
sales from internet as a revenue stream.
* Immediate
authorization – no waiting periods, payments are cleared instantly and status
is available immediately. Instead of waiting for check to come and deposit and
clear, this can greatly enhance order processing efficiency and reduce lead
times.
* Organize
payment processes - Internet merchant accounts and payment providers need a
minimal number of steps to validate payments than normal and traditional
processes.
Disadvantages
of having and using Internet Merchant Accounts
Like most
other business systems, there are certain disadvantages associated with online
payment systems. They are
* Responsibility
– Maintenance of site functionality, field service etc are the responsibility
of the website owner. The risk that come with the responsibility are great.
* Fee -
Internet merchant accounts carry many kinds of monthly fee. The whole fee has to
be borne in mind and paid regularly to keep the account active.
* Fraud –
Being a merchant, dealing with fraudulent credit cards becomes your
responsibility. This is a major source of stress and loss if not handled
properly, can result in great losses and bad will.
* Security
- Internet merchant accounts are reliable and secure. However, private and sensitive
information like credit card numbers can be stolen; system integrity may be
breached. These risks are inherent with the system and need to be taken care
of.
* Agreements
- Internet merchant accounts are associated with long and arduous agreements.
Minimum time frames are required to be maintained and hefty fee is the normal
result.
Despite
the shortcomings and advantages involved with merchant accounts, they are by
far the best option available.